ESS Earth Sciences
EnquiryContact us
Support desk · Richmond, VIC

Talk to the people who built it.

The desk is staffed by the engineers and technicians who design, build and calibrate the instruments — not a call centre. Instruments we installed decades ago are still on our service schedule.

Phone the desk+61 3 8420 8999Email support[email protected]
Desk hoursMonday–Friday, 8:30–17:00 AEST

Start here

What do you need help with?

Pick the closest match. We will tell you what to expect and pre-fill the request below.

Pick the closest match above, or choose a type of help in the form.Go to the request form

Raise a support request

A few questions about the problem, then how to reach you. Attach anything that helps — photos, logger files, wiring diagrams.

01What do you need help with?
02Tell us about the problem
03Attach files
No files attached yet
Accepted: pdf, dwg, dxf, xlsx, xls, csv, docx, doc, zip, png, jpg, jpeg
04How do we reach you?
We reply by email, usually the same business day. Critical site issues go straight to the on-call engineer.

Calibration & repair

Send it back to the lab that built it

Our Richmond calibration facility is equipped for pressure, temperature and water-quality instrumentation, and sits inside the same ISO 9001 quality system as design and manufacture.

Step 01
Log the job
Raise a request above and we issue a job number with return instructions.
Step 02
Ship or we collect
Mark the job number on the outside. For heavy or multi-unit returns we arrange collection.
Step 03
Assess, quote, calibrate
Nothing chargeable happens without a quote. Then calibration against our reference standards.
Step 04
Return with certificate
Every instrument comes back with its calibration certificate, and we hold your next due date.
Lab coversPressureTemperatureConductivity & salinityTurbiditypH & redoxSeismograph response

What to expect

We reply to every request

We reply by email, usually the same business day. A site that is down or a compliance obligation at risk goes straight to an engineer.

Desk hours are Monday–Friday, 8:30–17:00 AEST. The request form is open any time.

ISO 9001:2015, certified by BSISupport and calibration sit inside the same audited quality system as design, manufacture and installation.

Still not sure who to ask?

Call the desk and describe the problem. If it is not ours, we will tell you — and usually point you at who it is.

+61 3 8420 8999Other ways to reach us